Read Our Reviews

Our goal is always 100% satisfaction. See what some of our previous customers had to say about their car buying experience!

  1. ???????? Polopart

    Jul 06, 2023

    Great service and great guys, was very pleased with their work! I recommend!

  2. Marco Rosa

    Jun 14, 2023

    I had an issue with the rear brakes in my truck, Tom was able to fit me in right away.the Work was done quick, he repaired the rear brakes and I had my truck back in no time. I'll definitely be back for all my maintenances and repairs.

  3. Thomas McLeod

    May 22, 2023

    My family and I have been using Universal auto for years. They are all stand up guys and will not try to upsell you on anything. If they say that you need something done on your car, you can take it to the bank that you need it done.

  4. Mara Matos

    May 19, 2023

    A well oiled crew!! Honest, reliable, profesional. They are my go-to!!

  5. Francis Coffey

    May 09, 2023

    Just wanted to give a shoutout to Kevin and the crew over at Universal Auto! They helped us out numerous time recently when my wife’s car unexpectedly didn’t start. They quickly got us back on the road and great to work with!

  6. DJ Walkup

    May 08, 2023

    Recently scheduled a repair with Universal for the first time. I was extremely pleased with the repair and their friendly customer service. Highly recommend!!

  7. Matt Crocker

    Jan 11, 2023

    Universal Auto Repair does great work at a fair price. Kevin usually answers the phone and he is a super nice guy.

  8. Emily Kaditz

    Oct 25, 2022

  9. Sabrina Dawn

    Sep 24, 2022

    I'm always happy with the service I receive here. They're respectful, knowledgeable, and fair. They usually go above and beyond. I highly recommend this shop.

  10. Rory Valas

    Sep 20, 2022

    Tom is a stand up guy who understands cars.

  11. Gael O'Brien

    Jul 18, 2022

    Tom is the new owner of Universal Auto and he and his team are absolutely terrific in how they take care of a car's problems and the customer.

  12. Kailas Tare

    Jan 09, 2022

  13. Shelly Atwood

    Jan 07, 2022

    Great experience with diagnosing issue and replacing brakes on our Subaru Forester.

  14. Gregg Bergeron

    Dec 24, 2021

    Kevin, Tony and Nick are top notch. They have been a professional, reliable, honest and fair standby for all of my vehicles for many years. Well versed in all makes and models (especially tricky German ones), they are always there for me to diagnose even the slightest of noises or major service issues (I am picky). Expectations are always met here without exception. They stand behind the work they perform 100% and offer fair warranty work, even when things don’t go as planned. I would recommend this shop to anyone for any mechanical job on any model without hesitation. Best of the best hands down.

  15. R.J. Megesi

    Nov 13, 2021

    Amazing! It is so rare to experience excellence. One year ago I purchased a used Lexus SUV here. It has been impeccable. I showed up hours after the add was posted to put a down payment. Good thing I did, because they had other offers for thousands more than they were asking. Some dealers would have accepted those higher offers, but because I was first, they did the right thing and told those people that the car had been sold. After that I pointed out that the car had several small issues (TPM, A/C), and they fixed those issues per their policy. Amazing. I searched the entire country for a specific model of vehicle, it had to have specific features, had to be rust free, and in good condition. I did not expect to find it in my back yard, lol. It appears that these guys (Andrey I'm nodding to you) have great taste and knack to be able to find these great vehicles. They did an amazing job detailing the car, and they performed the important maintenance items (timing chain and water pump) before listing it for sale. I would not hesitate to take a car here for service as the guys in the shop were very good, and pleasant to deal with. I would also not hesitate to buy another used car here. The transaction process was very easy, and they were able to get the paperwork done very fast so I had plates. I needed to take the car on a road trip, and they were able to get everything done quickly so that I could have the car. After a year of owning the car I have had no issues, and continue to be impressed with the value of the vehicle I purchased. Thank you guys and keep it up.

  16. Josh

    Sep 12, 2021

  17. Sybil Carter

    Aug 28, 2021

    I will go there again when ?? i need some things done ? 2 my car ?? ?? very happy with Mr Tony thankyou ??

  18. John Hewitt

    Aug 18, 2021

    We live in Portland Oregon and had been searching for a low mileage Land Rover LR3 for a very long time. Our intention is to modify it somewhat and use it extensively in our retirement for long off-road overland trips. When searching the internet my wife found that Universal had a 2008 model with ~49,000 miles which was also well priced. Having searched extensively and having viewed many local models that fell very short of the dealers descriptions and were over-priced we were really rather skeptical and nervous of purchasing from a second hand car dealer clear across the other side of the continent. Without going into too much detail, this could not have been a better experience for us. Andrey, was very responsive and reassuring and always dead straight with us. He arranged for a vehicle inspection by a local independent mechanic and immediately had repairs made based on the mechanics report which included changing control arms. All this without question and without changing price even though he had already agreed to discount the purchase price. Additionally, Andrey made paperwork simple and Fed-Ex'd paperwork to us on a couple of occasions even once we had arrived back in Oregon and had to make some paperwork 'tweaks' so we could register the vehicle in Oregon. Long story short, we took a red eye flight to Boston and an Uber to Ashland. Andrey had left the key hidden for us and we collected the car at about 6:00 Am in the morning and then started the drive to Oregon via our sons wedding in Colorado? The car was spotlessly clean, and Andrey had even filled the gas tank to the top. The car met all our hopes and drove flawlessly the 3,800 miles back to Oregon. We could not have been more delighted. Our thanks go to Andrey and the workshop for taking such good care of us. We cannot speak highly enough of them and their business integrity. We just wish they were our local garage here in Oregon. Thank you, Andrey.

  19. Cindy Ritchie

    Apr 30, 2021

    Excellent Service. Kevin is Awesome. Very Professional & Knowledgable. They go over EVERYTHING with You. Very Reasonable. Leave a Happy Customer.

  20. Dan Deychman

    Feb 26, 2021

    Very professional Andrey could not be more of a gentleman.

  21. lori blais

    Feb 04, 2021

    BMW drivers! Moving to Ashland with a German car, I was skeptical about who to service her. I drove by Universal Auto and noticed they had BMW’s in the lot and knew I was in luck! Don’t pay the $$$$ at the dealer! I’ve trusted them for 4 years and couldn’t be happier. Fair prices, great customer service and honest work.

  22. Janet McKetchnie

    Dec 25, 2020

    Everyone needs a mechanic they can trust. I've been using Universal Auto for years. They take great care of my 2007 Honda, and never try to sell me any service I don't need. You will not be disappointed. It's good to know good people!

  23. roberta

    Dec 17, 2020

    Do not hesitate to buy a car from these people. I came here because of reviews. I always buy used cars and I will definitely buy again from here. They are the easiest, most pleasant people to deal with. Cars are in great condition. After we bought our car we got it inspected. Although it passed inspection , our mechanic heard a noise on test driving it and suspected it was wheel bearings. I contacted them and without any issues Andrey and Kevin took care of it . Very trustworthy and respectable people . Please dont hesitate to buy or have service from them .

  24. Alex Kiperberg

    Dec 01, 2020

    Good quality service with reasonable prices

  25. Scott Holt

    Oct 10, 2020

    I go to these guys for everything, they are on time, reliable, and fair prices. I got some work done recently and they actually charged me less than the estimate (what place does that!) awesome experience.